Digital Camera Repair Blog

We have been getting a lot of negative reviews on Sitejabber.com as of late, and I wanted to make a public statement regarding them: We have never stolen anything from anyone, nor would we!

A few of the bad reviews we do deserve. I admit that some repairs took a very long time to complete and they have the right to be unhappy. The problem is, we never stole anything from them or anyone else, but that is what people are saying about us.

The internet allows people to hide behind their computers, create fake names and leave multiple fake reviews all day long. It’s harmful to small businesses like mine and it’s DISHONEST!

I won’t stoop to their level and make multiple fake names to leave positive reviews, but I will ask our customers to help us out if they would be so kind. If you have done business with us in any way (please don’t post a fake positive review just to be nice!) we would appreciate it if you took the time to leave a review for us, even if you aren’t 100% happy with our service! We are trying to improve, and I think we are getting better all the time.

Our sitejabber page is found here:

http://www.sitejabber.com/reviews/www.darntoothysam.com

If we ripped off all these people, why aren’t they posting on our Facebook page for everyone to see? Because they aren’t real people, and don’t want to post under their real name because then I can respond with the details of what really happened with their order.

Why won’t they respond to my replies to them on Sitejabber where I ask for their order numbers so I can resolve their issues or complaint? Again because they aren’t real people and because we didn’t rip anyone off, that’s why.

We have one negative on Sitejabber from one customer because his order was missing two small screws. He emailed on Friday that they were missing, then left us a negative on Sitejabber calling us scammers. I then emailed him on Monday (when I was finally able to answer some emails) that we were shipping him the missing screws and sent him the shipping information. I doubt we will ever hear from him again, nor will he tell others that we didn’t rip him off and he made a mistake.

One negative is from someone that has never done business with us. He emailed asking about some Canon G9 cameras with no power; we told him we could repair them for $85 each. He spoke through email with one of my repair techs named Alex. He then emailed back calling us names and saying that we were scammers and tried to steal his cameras. He knew we were scammers because my name is Thomas, not Alex, and he read on the internet that we ripped people off. I used to have 4 full-time employees, I now have 2, and Alex has been with me for a couple years doing repairs and answering emails. This person that left the negative review never sent us a camera to be repaired nor did they ever send us any money. The only thing we did to this person was let them know we could repair his cameras and how much we would charge for it.

One negative review we have is from a customer that sent in his Sony DSLR-A350 camera for an LCD repair. It took us a long time to get stocked on the LCDs, so yes his repair took far longer than normal to complete. We finally got in the LCDs, repaired his camera and shipped it back right away. The customer got the camera back and said we put a used LCD in his camera, tried to steal the camera and that we were going to sell it on eBay.

– First, his LCD we installed is 100% brand new. The camera has a protective window over the LCD screen and this is not part of the LCD screen itself. The LCD is just like the LCD on your laptop, then imagine a window over it. The LCD was cracked not the window. The customer didn’t tell us he wanted the window replaced, nor did he pay extra to have it replaced, and yet somehow we are scammers.
– Secondly, we didn’t try and steal his camera. It took a very long time to get stocked on his part, so we couldn’t do the repair. Once we got the part we did the repair and shipped the camera back right away.
– Lastly, we don’t sell on eBay. I used to be a Gold Powerseller on eBay with over 98% positive feedback. I bought truckloads of used and damaged electronics, fixed them and resold them. I sold over $25,000/month and had an office/warehouse and several employees. When my lease was up I decided to not renew it and got off eBay completely. I haven’t sold anything on eBay since 2009.

http://myworld.ebay.com/darntoothysam

If you have actually done business with us,  you know we are not scammers. Sometimes repairs get delayed or there are problems; this is the nature of all repair businesses. We are working on improving our email communication, and I answer the phone myself all day long Mon-Fri. When people call and get a busy signal or voicemail it’s because I’m on the line with another customer or away from my desk.

I don’t know how to say this any more clearly: I have never stolen anything from anyone. I admit I need to improve our communications with our customers and get problem repairs sped up and dealt with more quickly, but that’s THE WORST thing I have ever done.

Thomas Drayton
Owner, Darntoothysam.com

Are you a real customer with a real complaint? YES, we do want to get your issue resolved!

–> complaints@darntoothysam.com <–

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From: FoodConsumer.org

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Honestly, I wasn’t too surprised when I read this figure. The silly thing about it is that they think it’s easier and faster to text than it is to speak with a person…

http://articles.cnn.com/2010-10-15/tech/teen.texting.mashable_1_texts-teenagers-age-teen-males?_s=PM:TECH

When texting you have to type what you want to say, send it, wait for the other person to type and send back a message. Then you get all the “huh?” messages back and forth as you try and figure out what the other person is talking about.

Is that really faster than: riiiing… “Hello?”, “Hi, how’s it going?” 5 seconds of speech turns into 5 minutes of text.

No teen that is sending 3,000+ texts per month is actually capable of typing a complete sentence, nor are they able to spell more than a three letter word properly. And they think this is a good thing.  Just check their Facebook status updates or Youtube comments and you will see exactly what I’m talking about.

The poor teachers these days… how do they cope? “Uh Mrs. Smith, can I text you my paper that’s due tomorrow?” (Not that they would actually be able to form the preceding statement… but you catch my drift!)

Are you going to text a job application? What’s your resume going to look like?

I feel sorry for you on the day The Real World (and not the idiotic “reality” show) gives you a good hard smack in the face and you finally awaken from your coma, but it’s your own fault not mine.

Stop the madness! Learn how to speak and write English properly! It’s the only language you know, so why not try and learn how to use it?

Thomas

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If you’re a parent, I bet you will identify with this story. If you’re not a parent, you will probably think: “Yup, people with kids sure are weird”.

………

Christie Barnes, mother of four and author of The Paranoid Parents Guide. “It’s like packing a snow shovel in case it snows in Las Vegas.”

Based on surveys Barnes collected, the top five worries of parents are, in order:

1. Kidnapping
2. School snipers
3. Terrorists
4. Dangerous strangers
5. Drugs

But how do children really get hurt or killed?

1. Car accidents
2. Homicide (usually committed by a person who knows the child, not a stranger)
3. Abuse
4. Suicide
5. Drowning

Why such a big discrepancy between worries and reality? Barnes says parents fixate on rare events because they internalize horrific stories they hear on the news or from a friend without stopping to think about the odds the same thing could happen to their children.

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